Delivery Crisis Averted

Last Saturday was arguably one of the most stressful days of my life.

As our City Savage event was to take place on Sunday, we were anxiously awaiting the arrival of our first shipment of product from North Carolina. We had it rushed delivered for Saturday and everything seemed to be working out.

Saturday morning I had a family function to go to so I had a friend help me by waiting at my house for the package to come. On the website it said that it was to arrive at 11:30am so I asked my friend to be there by 11 or 11:15. 

Feeling like everything was under control I headed for Haverhill (about 40 minutes north of Boston) to be there by 9:30am. After about 15 minutes of being there, I decided that I would check on the delivery of the package just to make sure everything was still good. 

As I am typing this message, I am getting sick just thinking about how I felt when the page loaded on my phone and told me " 6/13/2015 9:26am- The receiver was not available at the time of the first delivery attempt. A second attempt will be made". As I looked up the page it said next delivery scheduled Monday 6/15.

Within about 10 seconds, I stormed out and was on the phone with UPS begging and pleading for help. There was no way we could have this event and not have product there. After 40 minutes of failed attempts to contact the driver and being told that the customer center was closed on Saturdays, I decided to take matters into my own hands.

On the phone, the lady told me that the driver had to finish their route at 11:30am or it cant legally be delivered on Saturday, so I knew that if I could get to the Watertown (customer center location) by 12:30 I could meet the driver as he comes into the center to finish his route. It was now 11am and I was 50 minutes away from Watertown, so I got in the car and booked it.

As I was driving over, I kept telling myself "I will get this package" "I will get this package". When I was close I could see UPS trucks and a few cars in the back where the loading dock was, so I knew someone was there. I pulled through an open gate and got out of my car as I saw a driver leaving the other way. I jumped out and said something along the lines of "please, I need your help in getting my package". He responded, "that's the guy to talk to" as he pointed to a security officer standing by a "do not enter" sign. Keeping my cool and being as nice as I could be, I went up to the officer, shook his hand, and said "please, I really need your help". 

To my shock he responded "sure, not a problem just please park across the street and come in the other entrance". As I came through the entrance, we talked it out and I gave him my tracking number and name. He said he was going to go into the warehouse and find someone to help me.

About 5 minutes later, I see him walk out with a man dressed in the UPS uniform and heading my way. They both walked in and the man introduced himself as "Goose" and we began chatting about where I came from and what the event was. He said he is going to call the driver (Eric) and tell him that I was waiting for him to finish up his route. Goose asked me if I wanted to come back in about 45 minutes and I told him "absolutely not, I have nothing to do. I will wait here all day if I have to". He laughed and said he was going to take care of it. Finally I felt some relief as I knew everything would work out.

 About 30 minutes later, Goose walked out with my package in hand and I decided that I had to get a picture of him posing with it. I thanked him over and over again as I left the customer center en route back to Haverhill to finish up the day. 

What a brutal day, but it all worked out in the end.

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